Flow Studio by Ismail - Premium Video Editing

Welcome to Flow Studio, operated by FS Creative Solutions LLC ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.

1. Important Information and Who We Are

FS Creative Solutions LLC is the controller and responsible for your personal data. If you have any questions about this privacy policy, please contact us using the details set out below:

• Full legal name: FS Creative Solutions LLC
• Registered Address: 30 N Gould St Ste R, Sheridan, WY 82801
• Email address: contact@flowstudiomedia.online

2. The Data We Collect About You

Personal data, or personal information, means any information about an individual from which that person can be identified. We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

• Identity Data: includes first name, last name, username or similar identifier.
• Contact Data: includes billing address, delivery address, email address and telephone numbers (such as WhatsApp contact information).
• Transaction Data: includes details about payments to and from you and other details of services you have purchased from us.
• Technical Data: includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.

3. How We Use Your Personal Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• Where we need to perform the contract we are about to enter into or have entered into with you.
• Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
• Where we need to comply with a legal obligation.

4. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know.

5. Contact Us

For any privacy-related inquiries, requests, or exercising your legal rights, please contact us at contact@flowstudiomedia.online or write to us at 30 N Gould St Ste R, Sheridan, WY 82801.

These Terms of Use ("Terms") govern your use of the website and video editing services provided by FS Creative Solutions LLC ("Flow Studio," "we," "our," or "us"). By accessing our website or engaging our services, you agree to be bound by these Terms.

1. Company Entity & Jurisdiction

Flow Studio is a brand owned and operated by FS Creative Solutions LLC, registered at 30 N Gould St Ste R, Sheridan, WY 82801. All agreements and transactions are governed by the laws of the State of Wyoming, United States.

2. Services & Engagements

We provide professional video editing, motion design, and post-production services. Project scope, timelines, deliverables, and pricing are agreed upon prior to project commencement via direct communication channels (including WhatsApp and email at contact@flowstudiomedia.online).

3. Intellectual Property Rights

Upon full payment of applicable fees, clients receive full ownership rights to the final delivered video files. FS Creative Solutions LLC retains the right to showcase completed works in our portfolio or promotional materials unless a formal non-disclosure agreement (NDA) is executed.

4. Client Responsibilities

Clients are responsible for providing clear briefs, high-quality raw footage, and timely feedback during the revision stages. Delays in client feedback may adjust final delivery timelines accordingly.

5. Limitation of Liability

To the maximum extent permitted by law, FS Creative Solutions LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to our services.

6. Contact Information

If you have any questions regarding these Terms, please contact us at contact@flowstudiomedia.online.

At FS Creative Solutions LLC (Flow Studio), we strive for 100% client satisfaction. Because video editing and motion design require substantial creative labor and time investment, our refund policy is structured as follows:

1. Initial Deposits & Retainers

Any upfront deposits or milestone retainers paid for custom video editing projects or monthly editing retainers are generally non-refundable once work has officially commenced or editorial assets have been assigned.

2. Revisions & Satisfaction Guarantee

We include dedicated revision rounds in our packages to ensure your video matches your exact vision. If you are unsatisfied with a cut, you may request revisions within 7 days of delivery. We will work diligently to adjust the edit according to your initial brief.

3. Exceptional Circumstances

Refund requests outside standard terms are evaluated on a case-by-case basis. If FS Creative Solutions LLC fails to deliver agreed-upon services or encounters extraordinary technical blockers, partial or full refunds may be issued at our sole discretion.

4. Contact Us for Inquiries

To request a review of your project status or discuss billing inquiries, please reach out directly via email at contact@flowstudiomedia.online or contact us at our registered business address: 30 N Gould St Ste R, Sheridan, WY 82801.